As your health and wellbeing are always our highest priority, if we’re not completely confident that it is safe for you to fly, we may not let you board the aircraft.
Before you make a reservation please tell us if you suffer from any illness, disease or other condition, which could make it unsafe for you or other passengers if you fly.
Generally, most medical conditions shouldn’t stop you from flying, but for certain conditions or incapacities we will need you to obtain a medical clearance before your booking can be confirmed.
Acute allergy sufferers
Unfortunately Jetstar cannot guarantee an allergy free environment on board our aircraft. In particular, we are unable to provide peanut-free flights, as it’s impossible to prevent other customers from bringing their own peanuts or peanut snacks onto the aircraft. Jetstar Cabin Crew are not trained to administer adrenalin or any other medication. Please pack the medical supplies you need for your journey in your carry-on baggage.
Contagious & communicable diseases
If you have a contagious or transmittable disease, we can’t let you travel with us until there is no longer a risk to other passengers.
Deep vein thrombosis (DVT)
Some studies have found that lack of movement over time could contribute to blood clots forming in the legs (DVT - Deep Vein Thrombosis). If you feel you could be at risk from DVT or other health problems, see your doctor before you travel.
If you’re carrying hypodermic needles you’ll need to declare them at the airport screening point and, where possible, produce documentation or identification to confirm your medical condition. Medication should have a professionally printed identification label, or a manufacturer’s name or pharmaceutical label affixed.
If you are pregnant, the following precautions must be observed.
For all pregnancies, there must be 7 days between the date travel is completed and the date on which you are due to give birth,